Frequently Asked Questions
ReHub operation
How long does it take to assign a therapy to a patient?
How long does it take to assign a therapy to a patient?
On average, professionals usually take approximately 1 minute to assign an exercise program to a patient using our predefined exercise library.
How do patients receive the information to enter the ReHub platform?
How do patients receive the information to enter the ReHub platform?
When you create a patient, you will receive an email with access instructions and your credentials. In addition, a quick rehub guide is available for the professional to print and hand over to the patient.
What metrics do I have to evaluate the progress of my patients?
What metrics do I have to evaluate the progress of my patients?
With Rehub you will be able to control the adherence of the patient to his rehabilitation program, see how long it takes to perform each exercise, his level of pain and, in addition, obtain the results of the approved medical questionnaires that you guide him.
Do I have to monitor the patient remotely at the time you are performing your exercises (Synchronous Monitoring)?
Do I have to monitor the patient remotely at the time you are performing your exercises (Synchronous Monitoring)?
No, the Rehub platform is designed for the patient to exercise autonomously. Even so, Rehub offers the possibility of communicating with the patient through chats or video calls.
Does ReHub help me to supervise patients?
Does ReHub help me to supervise patients?
Yes, our telerehabilitation platform uses artificial intelligence algorithms that alert you when a patient requires a change of therapy, is poorly adherent, or is not using the app.
Can I share a patient with a co-worker?
Can I share a patient with a co-worker?
Yes, if that co-worker also has a REHUB subscription and belongs to the same work center as you.
Can I upload my own content to the ReHub platform?
Can I upload my own content to the ReHub platform?
Yes, you can create your own exercises, recording new videos and writing the instructions and precautions in writing. You can also create groups of exercises, which will act as protocols so that programming your patients’ therapy is fast and accurate.
Can I share my created content (exercises and exercise groups) with a co-worker?
Can I share my created content (exercises and exercise groups) with a co-worker?
Yes, if your work center has a Pro or Enterprise subscription, you can share exercise protocols between colleagues from the same center who have the same subscription.
Is my profile and the content I created in ReHub visible to the rest of ReHub users?
Is my profile and the content I created in ReHub visible to the rest of ReHub users?
No, your profile and everything you do in Rehub is completely private. The content you upload to the platform will be your property and can only be used by you or by the colleagues of your center with whom you decide to share it.
Can I modify the exercise programs at any time?
Can I modify the exercise programs at any time?
Yes, the patient programs can be modified at any time remotely so that you can adapt them to the patient, according to their needs and the information you receive about their progress on the platform.
Do I need any special equipment to use ReHub?
Do I need any special equipment to use ReHub?
No, neither you nor your patients need special equipment to benefit from our telerehabilitation platform. If you are a professional, you only need a computer and internet access to access the platform. If you are patient, you can connect to Rehub from any device, whether it is a laptop, mobile or tablet.
Do you provide training and video tutorials for professionals and patients?
Do you provide training and video tutorials for professionals and patients?
Within the platform, both you and your patients will find a complete training video tutorial that will help you use Rehub quickly.
But if you need personalized training, we adapt to your needs. Contact our team through sales@dycare.com to explain your specific needs.
Is ReHub suitable for older people?
Is ReHub suitable for older people?
Clinical studies REHAPT and REHIP They demonstrate the safety and effectiveness of REHUB with people older than 80 years. Rehub is designed to be easy to use on patients of all ages and unskilled with technology. On the other hand, your patients will never feel lonely because our support team is always there to solve their doubts. Our 83% Patient Satisfaction Index supports us.
In what languages is ReHub available?
In what languages is ReHub available?
Currently, our online rehabilitation platform is available in Spanish, Portuguese, English and Italian.
Support, technical service and warranty
Who should I address if I or my patients have a problem with the platform?
Who should I address if I or my patients have a problem with the platform?
If any problem occurs, an email can be sent to sales@dycare.com. The response period is 24 hours and the resolution period is 72 hours. The answers will be given from Monday to Friday from 09:00 to 18:00 (Spanish peninsular time).
Can I implement ReHub in large hospitals or physiotherapy centers?
Can I implement ReHub in large hospitals or physiotherapy centers?
Yes, if you need more than 10 subscriptions or features for physiotherapists, you can contact us through sales.rehub@darkgray-echidna-614730.hostingersite.com. In this way, we can help you choose the Enterprise plan that best suits your needs and personally advise you on the implementation.
Subscriptions
What do I get when I subscribe?
What do I get when I subscribe?
By subscribing you can start providing telerehabilitation services to your patients and you can enjoy all the functionalities that your plan includes.
On the other hand, your patients will have free access to our rehabilitation platform to be able to do the exercises that you have scheduled, access the communication channel patient-professional and all other benefits that your plan includes.
Can I buy more than one subscription?
Can I buy more than one subscription?
Yes, by creating the Rehub account, you will be able to invite your colleagues from the center so that everyone can use the platform and share patients if they need it.
Each invitation means a new Rehub subscription and the card you have assigned to your account will be charged.
How can I change my plan?
How can I change my plan?
You only have to access the “My subscription” section and click on the “Upgrade” section where you can choose the plan you want to change. If you need help making the decision, don’t forget that we can advise you at any time through our contact form or by sending an email to sales@dycare.com
How can I change my card data?
How can I change my card data?
Entering your account profile within the platform, you will see a payment method section. In that section you can change your subscription card and billing data if you need it.
Can I leave someone else to use my ReHub professional account?
Can I leave someone else to use my ReHub professional account?
No, the Rehub Professional License is a nominal title granted to the User exclusively, non-transmissible and non-sublicensable. The professional is the only and exclusive person responsible for examining and evaluating the patient and choosing the best treatment, creating a personalized exercise program, specifically adapted to the physical condition of the patient.
However, it is allowed to share patients among professionals from the same center who have the same subscription. In this way, we guarantee that both professionals and patients are under the protection of our system and at the same time it is outlined who makes changes that concern a patient.
Is there a discount for annual plans?
Is there a discount for annual plans?
Yes, we do offer discounts on advance payments on annual subscriptions.
What is the duration of the subscriptions?
What is the duration of the subscriptions?
Rehub plans are paid monthly or annually. It’s easy to get started and you can cancel the service at any time.
Can I change my plan?
Can I change my plan?
Yes, you can change it at any time from the “My subscription” section.
Do you offer solutions for hospitals, medical insurance large centers?
Do you offer solutions for hospitals, medical insurance large centers?
Yes. We work with large companies, hospitals and insurance companies that operate on a large scale. You can contact us through sales@dycare.com to help you choose the Enterprise plan that best suits your needs.
How do I start?
How do I start?
You start with a test account. We do not request information from your credit card until you have decided that ReHub is the right tool for you.
How do I cancel the service?
How do I cancel the service?
Canceling your Rehub account is a simple process. You can do it online from the “My subscription” section within the platform.
What does “unlimited” mean?
What does “unlimited” mean?
Rehub plans have no patient limits or chat usage. You can view our Terms and Conditions Policy of Service here.
Is there a discount for annual plans?
Is there a discount for annual plans?
Yes, we do offer discounts on advance payments on annual subscriptions.
Privacy and security
Is it safe to use ReHub?
Is it safe to use ReHub?
Our organization follows ISO/IEC 27001 so that practices and measures have been established to ensure the security of information and privacy of sensitive data.
Does ReHub comply with medical device regulations?
Does ReHub comply with medical device regulations?
Yes, Rehub is certified with the CE marking. In addition, our quality management system is certified under ISO 13485, the international standard in the development and manufacture of medical devices by Kiwa Cermet Italia S.p.A.
Do you have access to the data of the patients we register on the platform?
Do you have access to the data of the patients we register on the platform?
No, the REHUB platform complies with Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights.