Doctor’s Choice
Company with over 25 years of experience in the field of rehabilitation and physical medicine. It has collaborated with more than 95 hospitals from the Government of Chile. Also, it offers equipment and products that allow the health practitioners to encourage the autonomy and independence of the people.
Goal
The rehabilitation service of the Asociación Chilena de Seguridad (ACHS), a mutual insurance company specializing in occupational accident risks and occupational diseases in Chile with more than 2,600,000 affiliated workers, sought to evaluate the effectiveness of a hybrid rehabilitation model that combined face-to-face care with telerehabilitation. The objective of this innovative proposal was to increase the operational capacity of the rehabilitation service with a technology that is easy to use for professionals and patients, without compromising safety and patient satisfaction.
Solution
Through Doctor’s Choice, a health insurance company focused on labor accident risk and professional illness in Chile, implemented Rehub’s digital platform in their rehabilitation service to treat patients with a wrist fracture, clavicle fracture, elbow fracture, ankle fracture, ankle sprain, and clavicle disjunction.
During 12 weeks, they incorporated a hybrid physical therapy model which included 1 physical session and 2 telerehabilitation sessions each week. On the other hand, the insurance company implemented protocols, and specific processes to organize the physiotherapist’s work so they could use Rehub in an effective manner.
Thanks to Rehub the patients could do therapeutic exercises at home with a personalized treatment. Physiotherapists were able to remotely monitor the progress of the patients through the analysis of the program compliance and the evolution of the level of pain after each exercise, therefore the use of medical questionnaires such as SK-13, Quick DASH, or SPADI were helpful to determine clinical outcomes.
Additionally, practitioners could follow up with patients through chats and video calls, resulting in an increment in the adherence to the treatment where 75% of patients manifested being more involved and engaged in the treatment.
Results
Physiotherapists were able to treat a greater number of patients thanks to the time savings achieved with ReHub. Likewise, it was objectively demonstrated that the use of the therapeutic platform had a positive impact on patients, taking into account satisfaction surveys, responses to standardized questionnaires, patient status, compliance rate, and average number of weekly sessions.
At the end of the study, a benefit analysis report was prepared and the following results were obtained